> For the complete documentation index, see [llms.txt](https://starbeam-one.gitbook.io/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://starbeam-one.gitbook.io/home/common-tasks/contact-support.md).

# Contact Support

While the icon of this section of a phone, the owner of starbeam.one is hearing-impaired and as such a bit allergic to phones.  Irony.  However, we are more than available to assist you.

### Support Page

This information is mirrored on our support page: <https://starbeam.one/support>

### Hours

Right now the owner of the application -- [Michael "Mike-E-angelo" DeMond](https://twitter.com/Mike_E_angelo) -- is handling all support requests.  When a support issue is encountered, it is considered a top priority.  Currently, hours for support are approximately 4AM-4PM ET (8AM-8PM UTC), Monday-Saturday.

### Crisp

![](/files/FcehMaIHlTEd2p6veTEj)

We are primarily available for support via our Crisp chat window.  Expand it, enter in your question, and we will attend to it as soon as we can.  *Make sure your ad blockers are disabled to see the window.*

![](/files/ic4otgyc8EbKGnxomIcZ)

### Discord

We have a small but growing community in Discord that can assist you.  You can join in here:

{% embed url="<https://discord.gg/MFubTNt4Ph>" %}

If someone cannot answer your question, open a ticket via the `#support-tickets` channel in our discord server.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://starbeam-one.gitbook.io/home/common-tasks/contact-support.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.